FREQUENTLY ASKED QUESTIONS

Getting Started

  • EMS stands for Electrical Muscle Stimulation. Controlled impulses complement your natural muscle contractions while you perform guided exercises, creating an additional muscular stimulus during training.

  • EMS engages more muscle fibres at once, giving you a deeper, more efficient workout in less time, with less strain on your joints.

  • Most healthy adults, regardless of fitness level. It's popular for those with busy schedules, those easing back into fitness, returning from injury, and anyone wanting efficient strength gains.

  • Yes. It's not recommended for pregnant women, those with pacemakers/implanted devices, epilepsy, certain heart conditions, or acute injuries/infections. A mandatory health screening (PAR-Q form) is completed before your first session. 

    Refer to our Terms & Conditions for the full list of contraindications.

  • PWRHAUS combines wireless full-body EMS technology with functional strength training, progressive resistance and structured programming. EMS supports the workout—it does not replace movement, effort or good coaching.

  • Most people describe it as a strong buzzing or pulsing sensation across the muscles. It should feel challenging but never painful. Each muscle group is adjusted individually to your comfort and experience.

  • No. Exercises, weights, range of motion and EMS intensity can be adjusted to suit beginners, experienced trainees and older adults.

  • EMS may support strength, muscle development and overall body-composition goals, but it is not a standalone fat-loss treatment. Sustainable results still depend on consistent training, nutrition, sleep and daily activity.

Your Session

  • Sessions run 45 minutes. Most members train 1–2 times per week, with a max of 3 EMS sessions/week (12/month) depending on your membership tier.

  • Possibly, depending on your condition and stage of recovery. Please inform us before booking. Medical or physiotherapy clearance may be required, and one-to-one EMS Personal Training may be recommended instead of a group class.

    *PWRHAUS also offers Post-Rehab one-to-on EMS Personal Training for individuals who just completed rehab and want to regain strength and capability safely.

  • A conductive suit is provided. Grip socks and gloves are optional — bring your own if preferred. Bring a bath towel if you plan to shower. 

    PWRHAUS is a barefoot studio — no shoes needed.

  • Arriving after a session starts may result in the trainer refusing entry for safety and session quality reasons. Late arrivals may result in a forfeited session, with no refund, credit, or rescheduling.

  • Some soreness is normal, similar to an intense workout, and typically eases as your body adjusts.

  • No. Every session is guided by a certified trainer who adjusts intensity to your fitness level and goals.

Classes & Facilities

  • PWRHAUS classes are capped at six participants, allowing the coach to provide closer supervision, technique correction and individual adjustments.

  • Group classes are approximately 45 minutes, including preparation, training and cooldown. EMS Personal Training sessions are approximately 60 minutes.

  • No. PWRHAUS offers both EMS and non-EMS sessions to develop strength, conditioning, core stability and movement quality as part of a balanced programme.

    • Please bring:

    • A water bottle

    • A change of clothes

    • A towel and toiletries if you intend to shower

    • Any medically required items, such as an inhaler

    • Grip socks and weightlifting gloves are optional

    EMS equipment and suits are provided.

  • For EMS sessions, every client will be provided a full-body wireless EMS suit to wear during the training.

    For Non-EMS sessions, wear comfortable, fitted activewear that allows you to move freely. 

    Classes are generally conducted barefoot

  • Arrive adequately hydrated and avoid training on an empty stomach if it makes you feel weak or light-headed. A normal meal a few hours before class or a light snack beforehand is suitable for most people.

    Do not attend while unwell, dehydrated or under the influence of alcohol.

  • Some muscle soreness may occur, particularly after your first few sessions.

  • Your recommended frequency depends on your experience, training intensity and recovery. New clients begin progressively, and your coach will advise you on an appropriate schedule.

  • PWRHAUS provides changing areas, locker storage, toilet and shower facilities. Please bring your own towel and toiletries if you intend to shower.

  • Yes. Classes are capped at six participants, so advance booking is recommended. Please refer to our booking platform for the latest timetable, availability and cancellation terms.

Credits & Packages

  • 1 EMS session = 2 credits, 1 Non-EMS session = 1 credit, and select special/exclusive classes = 3–4 credits.

    For recurring memberships, credits refresh monthly in line with your billing date. For non-member/drop-in packages, credits are issued upfront and the validity period starts from your first booked session.

  • No — for recurring memberships, unused credits do not carry over to the next billing cycle, except for Founding Members, who enjoy credit rollover as a bonus perk.

  • Yes. EMS: up to 3/week (12/month). Non-EMS: up to 1/week (4/month), based on membership tier — this applies regardless of your credit balance.

  • For non-member/drop-in packages, remaining credits are forfeited at the end of the validity period and are non-refundable. Membership fees are also non-refundable, regardless of unused sessions or missed bookings.

Cancellations & Rescheduling

  • Cancel at least 24 hours before your scheduled session to avoid forfeiting your credit. Cancellations made after this window, or no-shows, will result in the session credit being forfeited.

  • You'll be given a replacement session or credit.

Freezing & Ending Your Membership

  • Yes, with prior written approval, for illness/injury (with a medical certificate) or travel (with an itinerary). POWER tier allows up to 2 weeks cumulative freeze; ELITE tier allows up to 4 weeks. Founding Members enjoy unlimited freeze duration.

    Billing continues during a freeze, and your membership term is extended accordingly with credits reimbursed for that period.

  • Provide at least 14 days' written notice before your next billing date. Ending your membership before your commitment period is complete incurs an early termination fee of SGD 300 (waived for Founding Members).

Still unsure where to begin?

Contact us with your goals, training experience and any medical or injury considerations. We will help you choose between a group class, non-EMS session or one-to-one EMS Personal Training.